TERMS OF PURCHASE

Shopping with Yoga Synergy is easy, safe and efficient. Our Shopping Policy is best broken up into two sections – the terms of purchase, and our returns policy.

The Agreement

In addition to the Terms of Use, these terms and conditions (“the Purchase Terms”) set out the additional terms and conditions under which you may purchase products appearing on this website. By completing the customer application process and/or purchasing products from this website, an agreement exists between you and Yoga Synergy once Yoga Synergy accepts an order. Each accepted order is a separate agreement.

Customer Registration

Not applicable for customers who use the guest checkout facility when it is available.
Should you decide to become a registered customer with Yoga Synergy , the details you enter during the checkout will be saved as your customer profile. You will be required to enter a valid username and password, which can be used upon future visits to the Yoga Synergy website to enter the My Account area. You warrant that all information and data provided by you is accurate, complete and up to date. You will promptly notify Yoga Synergy if there is any change to this information or data. You must take responsibility for the safekeeping of your username and password, as you are liable if an unauthorised person uses your username and password.

Orders

You place an order with Yoga Synergy by selecting products and pressing the “add to cart” button on the product page, and completing the ‘checkout’ process. Yoga Synergy reserves the right to accept or reject an order for any reason including without limitation, unavailability of product; an error in the price, image or the product description; an error in your order; or delivery location. Orders are deemed received by Yoga Synergy at the time of successful transmission of the order, after which you will be unable to cancel the order. Orders are deemed accepted by Yoga Synergy upon Yoga Synergy acknowledging the order or failing to reject the order within 21 days.

Product Availability

Yoga Synergy uses its best endeavours to ensure products ordered are available for delivery, and in most cases we will notify you when a product is unavailable prior to you completing your order. However you acknowledge that in some cases this is not possible and Yoga Synergy may need to reject an order you have placed for a product where Yoga Synergy establishes that it is actually unavailable for delivery. In such cases Yoga Synergy will refund in full all amounts you paid in respect of such unavailable product. Yoga Synergy cannot provide rainchecks for products ordered online, and where permitted by law reserves the right to limit the sale of products to reasonable or normal household quantities.

Payment

Secure online payment
The payment process is protected by industry standard encryption so that we can guarantee that no one can intercept your credit card details. You are fully protected while shopping online at Yoga Synergy. Our online merchant is St George Bank and our payment gateway is E-Way. The payment process is protected by industry standard 128 bit SSL (SecureSocket Layer) encryption between the customer’s browser and the Yoga Synergy site, and again between the Yoga Synergy site and the payment gateway. This prevents transaction information from being intercepted as it travels between the respective servers/computers. Customer credit card details are collected at each order, and are never Stored on the web server in any format. This eliminates the risk of customers’ financial information being accessed by any third-party.
All customer account passwords are stored using a one-way encryption algorithm(MD5). No passwords are ever stored as plain-text.

Variation of Products and Price

Yoga Synergy may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full. Product availability and product prices may vary between Yoga Synergy’s physical stores( Yoga Studios) and those found on this website.

Delivery

We deliver all our orders to you via the Australia Post Express Service.
• When your order is less than $200, we will express post your order for a flat rate of $7.95.

Orders that are received before 1pm EST* on a business day are sent that day. We aim to have your order to you within 2 working days – this can be quicker if you live in NSW or a capital city and it may be a little longer if you live in a remote area.

http://auspost.com.au/business/express-post-network-nsw-act.html
Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damage goods or to report that a parcel has not arrived within the above timeframes.

Out of Stock Items – we update our site’s product availability multiple times a day however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.
*EST – Eastern Standard Time

Returns Policy

If you need to request a refund, return or exchange we ask that you take the time to read this returns policy. You can also use our contact us form to send us a message.

In order for Yoga Synergy to process a return request, you must first contact Yoga Synergy’s website manager via:
yoga@yogasynergy.com

Included with your request must be the following information:
1. A daytime and after hours contact number.
2. Transaction ID (receipt number) OR a copy of your invoice/receipt.
3. A brief description of the fault or issue.
Please do not return the items by post or courier until we have replied or spoken to you. We have return options that may be easier and more secure than standard return post services.

Returns for Damaged Items

If your goods arrived damaged please let us know as soon as possible. Damaged goods returns must be requested within 7 days of receiving your purchase. Once the return is approved we’ll organise a pick-up where possible.
In the case of damaged or faulty goods a photograph of the item can help us determine the best way we can help you. Please include one when you email or write to us.

Other Returns

Yoga Synergy will accept product returns and provide you with an exchange voucher, refund or repair where:
• The product is faulty or is not of a reasonably acceptable quality;  OR
• The product cannot perform the way promised (is not fit for its intended purpose);  OR
• The product is significantly different from the published sample or description; AND
• You can present your Yoga Synergy tax invoice or other adequate proof of purchase.

Yoga Synergy may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Yoga Synergy reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.