TERMS OF PURCHASE
Shopping with Yoga Synergy is easy, safe and efficient. Our Shopping Policy is best broken up into two sections – Our returns policy and the terms of purchase.
If you need to request a refund for a training program or online course we ask that contact Yoga Synergy via our Contact page.
Digital Products Returns
Yoga Synergy does not refund for digital downloads already downloaded nor for access to streaming files. All our downloadable files are thoroughly tested prior to upload. If you are having issues it may be due to your internet connection, the sound settings on your computer.
To watch your videos on your Smartphone or Tablet please first download to your PC or Mac and then synch using iTunes. Instructions for iPhones.
Not applicable for customers who use the guest checkout facility when it is available.
Should you decide to become a registered customer with Yoga Synergy , the details you enter during the checkout will be saved as your customer profile. You will be required to enter a valid username and password, which can be used upon future visits to the Yoga Synergy website to enter the My Account area. You warrant that all information and data provided by you is accurate, complete and up to date. You will promptly notify Yoga Synergy if there is any change to this information or data. You must take responsibility for the safekeeping of your username and password, as you are liable if an unauthorised person uses your username and password.
You place an order with Yoga Synergy by selecting products and pressing the “add to cart” button on the product page, and completing the ‘checkout’ process. Yoga Synergy reserves the right to accept or reject an order for any reason including without limitation, unavailability of product; an error in the price, image or the product description; an error in your order; or delivery location. Orders are deemed received by Yoga Synergy at the time of successful transmission of the order, after which you will be unable to cancel the order. Orders are deemed accepted by Yoga Synergy upon Yoga Synergy acknowledging the order or failing to reject the order within 21 days.
Yoga Synergy uses its best endeavours to ensure products ordered are available for delivery, and in most cases we will notify you when a product is unavailable prior to you completing your order. However you acknowledge that in some cases this is not possible and Yoga Synergy may need to reject an order you have placed for a product where Yoga Synergy establishes that it is actually unavailable for delivery. In such cases Yoga Synergy will refund in full all amounts you paid in respect of such unavailable product. Yoga Synergy cannot provide rainchecks for products ordered online, and where permitted by law reserves the right to limit the sale of products to reasonable or normal household quantities.
Secure online payment
The payment process is protected by industry standard encryption so that we can guarantee that no one can intercept your credit card details. You are fully protected while shopping online at Yoga Synergy. Our online merchant is St George Bank and our payment gateway is E-Way. The payment process is protected by industry standard 128 bit SSL (SecureSocket Layer) encryption between the customer’s browser and the Yoga Synergy site, and again between the Yoga Synergy site and the payment gateway. This prevents transaction information from being intercepted as it travels between the respective servers/computers. Customer credit card details are collected at each order, and are never Stored on the web server in any format. This eliminates the risk of customers’ financial information being accessed by any third-party.
All customer account passwords are stored using a one-way encryption algorithm(MD5). No passwords are ever stored as plain-text.
Variation of Products and Price
Yoga Synergy may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full. Product availability and product prices may vary between Yoga Synergy’s physical stores( Yoga Studios) and those found on this website.